Terms and Conditions of Sale

1. General Information

These General Terms and Conditions of Sale (hereinafter "T&C") govern the contractual relationship between Pointbreak (hereinafter "the Seller") and any natural or legal person wishing to make a purchase on the website www.pointbreak.ch (hereinafter "the Customer").

Any order placed on the site implies unreserved acceptance of these T&C which prevail over any other document.

2. Seller Identification

3. Products and Prices

3.1 Product Description

The products offered are those shown on the website www.pointbreak.ch. Each product is accompanied by a description provided by the Seller. Photographs and illustrations are as accurate as possible but do not bind the Seller.

3.2 Prices

Prices are shown in Swiss Francs (CHF), all taxes included (TTC), including Swiss VAT at the current rate of 8.1 %.

Prices may be modified at any time but are guaranteed at the time of order validation.

3.3 Availability

Product availability is shown on each product page. The Seller undertakes to inform the Customer of any unavailability as soon as possible.

4. Order

4.1 Order Process

1. Product selection and add to cart
2. Cart verification and validation
3. Choice of delivery method (shipping or store pickup)
4. Entry of delivery and billing information
5. Choice of payment method
6. Final validation and payment
7. Receipt of confirmation by email

4.2 Order Confirmation

Once the order is validated and payment is made, a confirmation email containing the order summary is sent to the Customer at the email address provided.

5. Payment

5.1 Accepted Payment Methods

• Credit Card (Visa, Mastercard) via PostFinance Checkout
• Twint

5.2 Payment Security

All online payments are secured via the Postfinance platform. The Seller does not store any banking data.

6. Delivery

6.1 Delivery Methods

• Free Store Pickup: by appointment, once the order is ready
• Delivery in Switzerland: 3-5 working days, CHF 8.50; free from CHF 100.00 of purchases
• Delivery outside Switzerland: 5-8 working days, CHF 15.90

There is no express delivery.

6.2 Delivery Times

The times indicated are average times from order confirmation. The Seller undertakes to respect these times as far as possible but cannot be held responsible for delays due to the carrier.

6.3 Store Pickup

The Customer is informed by email as soon as their order is ready. Pickup is by appointment, to be arranged with the store by email or phone.

7. Right of Withdrawal (14 days)

As a contractual commitment, the Seller grants the Customer a period of 14 calendar days to withdraw from the purchase without having to give reasons.

7.1 Withdrawal Period

The withdrawal period expires 14 days after the day on which the Customer physically takes possession of the goods (or the last goods in case of multiple orders).

7.2 Exercise Procedures

To exercise the right of withdrawal, the Customer must notify their decision to the Seller by email at: pbls@pointbreak.ch

7.3 Return Conditions

• The product must be returned in its original packaging
• The product must not have been used or damaged
• All accessories, instructions and documents must be included
• Return costs are the responsibility of the Customer

7.4 Refund

The Seller will proceed with the refund within 14 days from receipt of the returned product. The refund will be made by the same payment method used for the order.

7.5 Exceptions

The right of withdrawal does NOT apply to:

• Personalized or custom-made products
• Sealed products that cannot be returned for hygiene reasons (if unsealed)
• Store pickup orders (direct over-the-counter sale)

→ For more information, see our page Right of Withdrawal.

8. Warranties

8.1 Legal Warranty of Conformity

All products benefit from the legal warranty of conformity provided by the Swiss Code of Obligations. The Customer can obtain replacement or repair of the defective product within 2 years from delivery.

8.2 Commercial Warranty

Some products may benefit from a manufacturer's commercial warranty. The conditions of this warranty are specified on the product page.

9. Customer Service

For any question or complaint, the Customer can contact customer service:

10. Data Protection

Personal data collected during ordering is necessary to process the order. How we process it is described in our privacy policy.

For more information: Privacy Policy

11. Intellectual Property

All elements of the website www.pointbreak.ch (texts, images, logos, videos) are protected by copyright. Any reproduction, even partial, is strictly prohibited without prior authorization.

12. Applicable Law and Jurisdiction

These T&C are governed by Swiss law. In case of dispute, and failing an amicable solution, the Swiss courts of the Seller's registered office will have sole jurisdiction.

13. Amicable settlement of disputes

In case of dispute, the parties first seek an amicable solution; they may agree to use mediation. To find out about your rights, you can contact a consumer association (see the legal notice).