Returns and Refunds
Last Updated: 2026-10-11
A contractual commitment of our shop
1. Who Can Exercise the Right of Withdrawal?
The right of withdrawal applies to consumers (natural persons acting for purposes that do not fall within their commercial or professional activity).
This right does not apply to purchases made as part of a professional activity.
2. Withdrawal Period
Period Calculation
The withdrawal period expires 14 days after the day on which:
- You yourself, or a third party (other than the carrier) you have designated, physically takes possession of the goods
- For multiple orders: the day you take possession of the last item
- For delivery in multiple batches: the day you take possession of the last batch
- For contracts providing for regular delivery: the day you take possession of the first item
Example 1
You receive your package on January 1st: you have until January 14th midnight to notify us of your withdrawal.
Example 2
Order of 3 products delivered separately. The last one arrives on January 5th: deadline until January 18th midnight.
3. How to Exercise Your Right of Withdrawal?
3.1 Notification of Your Decision
To exercise your right of withdrawal, you must notify us of your decision to withdraw by means of an unambiguous statement.
Options to Notify Us:
📧 Email (recommended)
Send an email to: pbls@pointbreak.ch
Mention your order number and the products concerned
✉️ Postal Mail
GAIATEK SA - Service Retours
Chemin des Lentillières 14
1023 Crissier
3.2 Standard Withdrawal Form
You can use the standard form below (not mandatory):
« To the attention of GAIATEK SA - Service Retours, Chemin des Lentillières 14, 1023 Crissier, pbls@pointbreak.ch :
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
- Order number: [your order number]
- Order date: [date]
- Receipt date: [date]
- Product(s) concerned: [description]
- Consumer name: [your name]
- Address: [your address]
- Email: [your email]
- Date: [sending date]
Signature (only for paper mail notification) »
4. Product Return
4.1 Return Deadline
You have 14 days from notification of your withdrawal to return the product(s).
This deadline is met if you return the goods before the 14-day period expires.
4.2 Return Costs
Direct costs of returning goods are your responsibility, except in the following cases:
- The product received is defective
- The product received does not match the one ordered (our error)
- The product is damaged during delivery
In these cases, we cover return costs. Contact us before returning the product.
4.3 Return Address
Return the product(s) to the following address:
GAIATEK SA - Service Retours
Chemin des Lentillières 14
1023 Crissier
⚠️ Important: Keep proof of shipping (deposit slip, tracking number).
4.4 Condition of Returned Product
The product must be returned:
- In its original packaging, undamaged
- Complete: all accessories, instructions, and attached documents
- In perfect condition: unused, unworn, unwashed
- With tags still attached (if applicable)
⚠️ Warning
Your liability may be incurred in case of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.
Example: trying on clothing = OK | wearing clothing for a day = NOT OK
5. Refund
5.1 Refund Deadline
We will proceed with the refund within 14 days from the day we are informed of your decision to withdraw.
However, we may defer the refund until:
- Receipt of the returned goods, or
- Provision of proof of shipment of the goods
Whichever is earlier.
5.2 Refund Method
The refund will be made by the same payment method used for the order, unless you expressly agree to another payment method.
We Refund:
- The price of the returned product(s)
- Initial delivery costs (if complete order returned)
We Do NOT Refund:
- Return costs (except defective product or our error)
- Initial delivery costs if you only return part of the order
6. Exceptions to the Right of Withdrawal
The right of withdrawal we grant does not apply to:
❌ Personalized Products
Goods made to your specifications or clearly personalized
❌ Unsealed Sealed Products
Sealed goods that cannot be returned for hygiene or health protection reasons and which have been unsealed after delivery
❌ Perishable Products
Goods likely to deteriorate or expire quickly
❌ Over-the-Counter Sale (store pickup)
Important: Web orders with "Store Pickup" option are considered direct over-the-counter sales. The right of withdrawal does not apply to these purchases.
❌ Dematerialized Digital Content
If immediate execution with express prior consent of the consumer
7. Legal Warranty
The right of withdrawal is distinct from the legal warranty of conformity and the warranty against hidden defects.
In case of defective or non-compliant product, you benefit from a 2-year legal warranty. For more information, see our General Terms and Conditions of Sale.
8. Frequently Asked Questions
Can I try the product?
Yes, you can handle and try the product as you would in a store. However, any use beyond what is necessary to establish the nature and characteristics of the goods may incur your liability.
What if I receive a defective product?
Contact our customer service immediately. We will cover return costs and offer you an exchange or full refund.
Can I exchange a product rather than get a refund?
The right of withdrawal only gives the right to a refund. However, you can contact our customer service to request an exchange - we will do our best to satisfy you.
When will I receive my refund?
Upon receipt and verification of the returned product, we proceed with the refund within a maximum of 14 days. The time for credit to your account depends on your bank (generally 2-5 business days).
9. Returns Service Contact
For any questions regarding a return:
pbls@pointbreak.ch
Phone
+41 21 320 11 35
By appointment
Last Updated: 2026-10-11
Withdrawal Period: 14 calendar days
Applicable law: Swiss law